How to book a tour or an experience?

On the TOUR page you’ll find some of our offers. To see all of them, check prices, details and availabilities, go on the TOUR SHOP.
Choose the category you wish. Within each category you’ll be able to change your research, though the category filter.
Once you’ve found the tour you would book, you’ll be able to book it by the section BOOKING.

Do I have to pay for the tour at the time of booking?
In the confirmation email you will receive you will be instructed how to make the payment. Payment must be made within 24 hours of receiving the email. After this deadline your reservation will be canceled.

When do I know that the reservation is confirmed?
Upon payment, you will receive a ticket containing all the information about your experience.

Tours not featured are by request, so you can submit a request by email or via the form on the tour page itself. Remember to always let us know the title of the tour you are interested in.

To cancel a reservation, you can send us an email by the deadlines below.

Tours can be cancelled according to the following terms:

• Year-round except July and August and holidays: free cancellation within 72 hours before the date of service. 100% refund, less any irrecoverable fees to process payment (€0.49 p.ticket)
• Only for July and August and holidays : free cancellation possible within 15 days before. Beyond that time 100% penalty.
• Under 72 h( or 15 days for July and August periods) : 100% penalty. No refund.
• No show : 100% penalty

If you wish to change your reservation, you must request such changes as soon as possible and no later than 72 hours before the date and time of your reservation.

By booking a tour you confirm that you are aware of its cancellation/change policy.
In case of cancellation, please contact us:
tel: +39 351 7817724
e-mail: info@gardaemotion.com

Tours are also conducted in the event of rain.
If the customer does not notify us of their wish to cancel the tour in the event of bad weather within the above-mentioned time period, no refund will be made.

Boat tours
In the event of adverse weather conditions making navigation impossible, at the captain’s discretion, we are entitled to cancel the tour by contacting the customer.
A change of date or time will be considered depending on weather conditions and our availability. If it is not possible to agree on a date and time, we will refund the fee in agreement with the customer.

Cancellation on our part

In the event of cancellation on our part due to bad weather, force majeure or any other reason, we will make a full refund unless an alternative solution (date change, voucher) is agreed with the customer.